Calling Time?

21 Sep 2010 by

Warning:  while the following post attempts some cutting edge market analysis and a mind-expanding thought experiment, readers are warned that it also contains serious puns that may cause offence.

It’s a great time to be a watchmaker.

According to the Swatch Group, earnings for the first half of 2010 rose 54% on the previous year. Sales figures topped SFr3bn for the first time ever, exceeding 2008′s previous all-time high.

Although Swatch provides the only published figures available (the watch industry keeps its performance up its collective sleeve), the general message from the industry is upbeat.

At this year’s Baselworld – the major shindig for anyone in the business (2000 exhibitors, 3000 journalists) – there are further signs of 2010 being an ‘exceptional year’.

That’s certainly true for the good folk a Brietling, who know a thing or two about corporate entertainment.

At this year’s event, the company’s guests were collected in a customised tram and taken to a giant warehouse containing a full funfair. An hour later, rear doors were opened to reveal an 80-table beer festival, with oompah band and table top dancers. After a few beers, guests were led back through the funfair to another train, herded into carriages, lifted on hoists to a cemetery (I am not making this up) in which actors and dancers performed Michael Jackson’s Thriller, before being shunted onto another warehouse set up as a Cuban nightclub.

They ran it three nights in a row.

TIME IS MONEY

The watch business can be divided into four segments:

  • Investment
  • Brand status
  • Milestone gifts
  • Cheap functional

At the top of the tree, the ‘classic timepiece’ is the preserve of collectors and investors who – when not buying painting they don’t understand – are switching from equities and bonds  into minutes and seconds.

Sales are auction houses are at an all-time high with Sotheby’s and Christie’s reporting sell-through rates (percentage of lots sold) up year-on-year. Prices are scaling new heights. A 1942 Patek Philippe recently sold for twice its $1m reserve. Similarly a modern Patek, estimated at SFr300k, went for SFr1.9 million.

Think those astronomical prices only apply to antiquities? Then consider the Scuderia Ferrari One, a limited-edition watch ‘inspired by the Italian sports cars’ that you can only buy if you’re a Ferrari owner.

Which is just as well: at £250,000 it’s more expensive than the car itself – with all the extras.

It is also spectacularly, world-beatingly ugly, looking like the cash register in a child’s Post Office set.

Of course, this isn’t an investment piece; it’s a brand statement. It states a) “I am so monumentally wealthy that I’d prefer to buy the watch than another car”; and b) ” am so monumentally stupid that I have bought a watch with no resale value.”

Perhaps that’s why they’ve only sold one.

Of course, the question of why spend all that on a watch can extend down the cost pyramid to the Rolex or the Tag Heuer. The Tissot and the Breguet. The Cartier.

A triumph of form over function, they don’t just tell the time; they say something about the wearer. Something about quality, about success, about achievement, about…well,  the fact that it might be a fake.

So ultimately, only the wearer knows if it comes from a reputable source or a street market in Hong Kong. Which isn’t really a statement at all.

At the bottom of the value stack is the £10 quartz. That’s the ‘accurate-within-one-millisecond-every-1000-years’ £10 quartz.

The more one thinks about the real and perceived value of a watch, the more astonishing and bewildering it becomes. It must be ripe for change?

END OF AN ERA?

June this year saw the death of Nicolas Hayek. He was the engineer-design-consultant widely-regarded as the saviour of the Swiss watch industry when he founded Swatch.

His strategies were bold: at the high end (Omega, Longine) one of his first acts was to double prices, to increase the value of the product he sold. While at the other end – with his now famous Swatch brand – he transformed manufacturing practices, reducing parts from 150 to 50. He created brash, cheap and cheerful designs that revelled in their own affordability and disposability – and appealed to the next generation of watch wearers.

Swatch created a brand portfolio that influenced an entire lifestyle – even extending to a joint venture with Mercedes to produce the Smart Car.

Hayek left the Swiss watch industry in good shape – yet it will need a new saviour soon. Consider this as a possible scenario.

iWATCH?

On the next hill, waiting to ride into town, is another business leader and innovator who’s waiting to pounce. The wristwatch has a new challenger – Steve Jobs.

In characteristic style, Jobs has just announced another OMG product. The latest iPod Nano – an After Eight mint that can play music.

While Mr Jobs really doesn’t need me to give him more publicity, I’m drawing your attention to the new announcement from Mount Apple because it could have as big an impact on Baselworld as iTunes had on Tower Records.

One of the functions on this latest touch-sensitive gizmo is – you guessed it – a watch. It tells the time.

Indeed, in his pitch, Jobs actually says that one of this team is going to use it as a watch and clip in to a wrist-band.

That whirring sound you now hear is Mr Hayek spinning in his grave. Because as-eggs-is-eggs, within two years the market will be flooded with multi-function wrist devices that will do everything, including telling the time.

And none of them will come from a watch company.

Slowly Mr Hayek’s strategy will unwind. Demand for the volume products that generate cash will dry up, leaving an investment shortfall in  precision engineering.

We could be approaching the end of time (at least as a single-function device). An entire generation has grown up with it being ubiquitous – on PC screens, microwave ovens, bus shelters and the 3 billion mobile phones in circulation.

So as a thought experiment, as you walk the dog or have a shower or are stuck in traffic later today, think about what you’d do as Marketing Director of a watch company?

And let me leave you with an illustration of the battle ahead.

Every year, Beloit College in the US compiles a  Mindset List giving a snapshot of the world view of its new intake. Here’s a few of the views from people who will graduate in 2014:

  • John McEnroe has never played professional tennis;
  • They have never seen a projector carousel for Kodak slides;
  • Czechoslovakia has never existed;

And they don’t recognise that pointing to your wrist is a request for the time of day.

Marketing Director for the watch industry: up for the challenge?

  • Mssmith1

    I think the humble watch has some time left. The multi-function wrist-top device has been threatened for some time now (remember the calculator watches in the 80s?), but despite the ability even now to have GPS, multiple chronographs, alarms, databases and MP3 players on the wrist, the majority of people just use their watch to tell the time.

    To me, telling the time accurately is the prime function of a watch. Because it adorns my wrist: the most convenient place for it to do its job, it then needs to look appropriate. Thus primary function and fashion are the two key purchase criteria for a watch in my book, and I suspect this will be the case for some time.

    Where the challenge will perhaps come is if there becomes a more important use for the “wrist real estate” (Like the phrase? I just made it up). I don’t think a media player falls in that category, but if a device came out, maybe with a critical business or health application on, that required the use of my wrist, then perhaps my watch may find itself relegated.

    Until then, I will continue to wear my Scuderia Ferrari One watch, irrespective of whether you like it ;-)

  • Kerstin Reiners

    I blame the rise in sales of watch ‘antiques’ on the recent Sex and the City chick flick. Carrie buys her Mr Big a vintage Rolex. It’s all marketing. :) Thanks for another thought provoking piece, Paul. I enjoyed reading it, although it’s only 7am where I am and I’m only on my first cup of tea for the day…

  • Graham Q

    It’s an interesting idea, though the main purpose of the iPod Nano is not to tell the time, so I don’t think it will go head to head with the watch industry. If it did, I suspect the watch making industry will come up with lots of low price, made in China alternatives which would drag down this new market segment and would not impact on the serious end of the watch market, driven by brand, design, function and fashion.

    As Mssmith commented earlier, the watch industry has faced this kind of onslaught before with digital watches and the never ending add ons of clocks on TV, PC’s microwaves etc, but people will still want a Rolex, or Omega, or Brietling, because it says something about who you are. I’m not sure if a the new Ipod Nano says any more about you than the person who buys the Apple web tablet – they just want all the multi-media functions easily accessible in a format they want to carry around and they like the simplicity of the Apple user interface, along with the re-assurance the a big brand like Apple can bring (forgetting the iPhone signal problems).

    Back in the 1980′s, I was lucky enough to be product manager for one of the brands that was all 1980′s – Braun. I was product manager for clocks and calculators. We had a voice activated alarm clock which was highly successful and very responsive to TV advertising at Christmas. However, sales (although as you rightly say are tough to get on this market), did not wipe out conventional clocks, whether they be mains, battery or mechanical – they took a slice of the market, as the technology appealed to a certain group of people, but was not going to replace the Mickey Mouse clock for the kids bedroom. The same with calculators – Braun sold their calculators based on classic the Braun classic design philosophy championed by Dieter Rams – it was just a very simple functional calculator that couldn’t do trigometry, or logs, just simple add, subtract, multiplication and divsion and a memory. We sold it for £60+, compared to a £15 Casio, which did everything. Again, owning a Braun calculator said something about you – someone who aspires to the best design, best quality, German engineering precision; something that looks good and performs its function without unnecessary fuss and confusion. I suspect the brand values associated with the high end of this highly fragmented watch market will assure the survival of this segment, so long as people want classic timepieces.The iPod Nano will do well to take a small slice of it, before the mid to low end players in the watch market wake up – like the Swatches and the Seios who will develop ‘me-too’s’ and force down the price of the electrical end of the market. Eventually Apple will have to respond and reduce prices when consumers not longer perceive their proposition as value for money against other market offerings

  • http://www.paulrutherford.com paulrutherford

    Graham – thanks for taking the time to post a very considered comment; much appreciated. And much of what you say not only makes sense – it’s also based on experience (more than mine).

    But at the back of my mind there’s a niggle that this time it isn’t about product; this time it’s behaviour. One of the TED presentations that you can find at the top of the sidebar here is Sir Ken Robinson. At the start of his pitch, he asks how many of the people in the audience are under 25. A fair number put up their hands. The he asks how many of them are wearing a watch…

    The lion’s share of the hands go down. ‘Generation Y’ don’t wear watches. It’s not a habit they’ve aqired. That, I think, it the long-term threat to the industry. To whom will it sell £10k Rolexes in 10 – 20 years, when the customer base just don’t have the habit?

  • http://www.paulrutherford.com paulrutherford

    Thanks for stopping by Mark; at the risk of repeating myself (see my reply to Graham Q above), this time it isn’t about technology – it’s about a change in behaviour. You think the wrist is the most convenient place; apparently under-25s don’t.

    Only time will tell (*groan*)

  • http://www.paulrutherford.com paulrutherford

    The most heartening thing about your note Kerstin (which I much appreciate) is the fact that even though you’re in the US, going back to 50% of your roots, you still start your day with a cup of tea.

    A victory for good taste :-)

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  • Peter Smith

    Paul, you are so in the wrong job – you should be writing leaders for the NY times.

    Good piece

    Peter

  • http://www.paulrutherford.com paulrutherford

    Now you’re making my blush

  • http://www.deffinity.com Giffin

    This comment is very late, apologies. At work, I wear a 1930′s LACO watch. It was my father’s 21st birthday present. My brother wears a 1920′s Garrards watch – it was a wedding present from our grandmother to our grandfather. They are accurate enough, but primarily they are a statement about us and they have deep sentimental value. When I get home, and at weekends, I don’t wear a watch; if I want to know the time I check my phone.

    I think it is hard to call a trend on this – the ability to wear a fashion item (the iTime?) that plays music and tells time needs to be weighed against the need for ‘presence’ and immediate accessibility. Moreover, your recent comment about immersive experiences (the TED presentation) would seem to argue that functionality is paramount – watches are too small to be effective for video calls and my experiences with Skype suggest it’s the most effective form of interpersonal communication.

    At a practical level, if an iTime is set to permanent display then how long will the battery last? Does anyone want a watch that needs to be recharged every day? So might you need to incorporate a self-charging capability or wait for the charging pad to become ubiquitous? And it’s hard to see why you would have such a limited device when you can have that functionality in a phone that you carry everywhere; the iTime just feels redundant.